Help Desk Request

iRattler, Email, or WiFi are just a few of the things that students, faculty, and staff can seek help with using the Helpdesk Service Request System.

iRattler Access

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

Email Access

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

Wi-Fi Access

Before submitting a request, make sure you've tried all the other options here. If nothing has worked, submit your request.

Other

Before submitting a request, make sure this is an issue the ITS Helpdesk can assist you with. See the services we provide HERE.

NOTE TO EMPLOYEES: A Helpdesk Request is not a TMS. Helpdesk members will not go to your office or area to assist you. If you need a Field Tech to help you, Submit A TMS!!

NOTE TO STUDENTS: If you are having a technical issue in your dorm, please notify your R.D. or R.A. and submit a Housing Maintenance Request!

For security purposes, we will need the following in order to assist you with anything regarding your account:

First and Last Name
Date of Birth
Student /Employee ID or The last five (5) of your SSN

Failure to submit this information might result in your request being discarded

Please don't fill out this input box.

First Name*

Middle Name (enter N/A if not applicable)*

Last Name*

Date of Birth*

Student/Employee ID or The last five (5) of your SSN*

Email*

Phone Number

I am a(n):*

I am having Issues or need help with*

iRattler

FAMU Email

connecting to wifi

Microsoft Office

other

Describe your issue with as much detail as possible.*